Your Star Rating is extremely important because it determines your ability to see and pick up shifts in the app. Here's what you need to know to keep your star rating in good standing so you can choose your shifts first.
👉 About Your Star Rating
Your star rating determines your ability to pick up future shifts. Every new MyWorkChoice employee starts off with a 5-star rating. If you maintain a good star rating (3 or above) you can choose shifts first.
3 or More Stars - Full Access
You'll be able to pick up any available future shifts posted in the app.
You'll be notified first when a waitlisted shift is available to pick up.
You'll be able to schedule multiple shifts for the week at once.
0 to 2.9 Stars - Limited Access
You'll be able to pick up shifts the same day or the following day.
Restricted Access OR Removal
You dropped 10 or more shifts in a month.
You did not drop AND did not show up for 2 or more scheduled shifts in a month.
You can see your current star rating by logging into the MyWorkChoice app and selecting "view star rating details."
👉 Star Rating Boosts
Boost your star rating by working more hours during the week. (Monday-Sunday)
+1 Star Boost - Worked 8 Hours
+1 Star Boost - Worked 24+ Hours
👉 Star Rating Loss
Losing your star rating will limit or even restrict your access to pick-up and work shifts. Below are several ways you can lose stars.
1 Star Loss - Not showing up and dropping a scheduled shift
1/2 Star Loss - Dropping a scheduled shift 6 hours before the start time
👉 Shift Restrictions
Missing multiple shifts and continuously dropping shifts may result in a 'Shift Restriction,' which could limit when and how often you can work.
Excessive dropped shifts will result in the following:
5 drops - reminder text that your drops are becoming excessive.
7 drops will trigger a verbal/text warning.
After 9 drops, a second warning will be issued & notify of potential shift restriction.
More than 10 drops could result in a 14-day shift restriction.
Repeated shift restrictions may lead to removal from the community.
Not showing up to your shift and not dropping it in the app is considered a 'No Call, No Show.' No Call No Shows will result in the following:
After the first occurrence - a reminder text to always drop your shift in the app when you can't make it.
After the second occurrence - verbal/text warning will be issued.
The third occurrence will lead to a 14-day shift restriction.
After the fourth occurrence, the employee will be removed from the community for 6 months.
Shifts dropped within 3 hours of the shift start time will result in the following:
The first occurrence - reminder text to drop with more notice.
The second occurrence - verbal/text warning.
The third occurrence - a final warning with the potential for shift restriction.
The fourth occurrence - review for 14-day shift restriction.
Repeated shift restrictions may lead to removal from the community.
👉 When Does My Star Rating Change in the App?
Star Rating Boosts - updated in the app every day at midnight
Star Rating Loss (Dropped a shift within 6 hours of scheduled shift start time) - updates in the app in real time.
Star Rating Loss (Did not drop AND did not show up for a scheduled shift) - updates next day at 3 pm.
To view all historical changes to your star rating scroll to the bottom of the 'star raring explanation' screen. (Below are examples).
