The Reliability Rating is a clear and fair system that determines how soon you can schedule shifts. The higher your rating, the earlier you get access to shifts.

Everyone starts off with a solid 100 Reliability Rating. To keep a high rating, schedule shifts you’re confident you can work!

Here’s what you need to know:

The Reliability Rating measures your dependability and determines how soon you can schedule shifts. It’s calculated by dividing the shifts you’ve successfully worked divided by the shifts you’ve scheduled.

You can view your Reliability Rating anytime on the dashboard screen in the MWC App.

Your Reliability Rating determines how soon you can schedule shifts. Quickly see your access level with the banners on the My Shifts screen or by referencing the color of your Reliability Rating icon.

Here’s how access works:

🟢 Priority Access (80-100): You can schedule shifts as soon as they’re posted in the app.

🟡 Standard Access (60-79): You can schedule shifts 1 hour after Priority Access workers.

🟠 Limited Access (Below 59): You can schedule shifts that are same-day or next-day. If new shifts are posted on those days you’ll need to wait 2 hours before scheduling.

Workers with Priority Access are the most reliable and get first choice in scheduling shifts. As soon as shifts are published workers will have immediate access.

Standard Access will give workers the ability to schedule any open shifts after priority access workers. When shifts are posted in the app, there is a one-hour waiting period before these workers can schedule shifts.

Shift Scheduling: Workers with Limited Access can only schedule same-day or next-day shifts.

Waiting Period: If new shifts are posted on those days, workers with Limited Access will have to wait two hours before being able to schedule shifts in the app.

Your Reliability Rating is based on the shifts you’ve worked divided by the shifts you’ve scheduled. It reflects your overall reliability over time.

Example: If you worked 9 out of 10 scheduled shifts, your rating would be 90.

​*Pro-tip: to maintain a high rating make sure to only schedule shifts you're confident you can work.

How is my Reliability Rating calculated?

Your rating is based on the shifts you’ve worked divided by the shifts you’ve scheduled.

How often will my Reliability Rating update?

Your rating updates daily at 4 a.m. EST to reflect your most recent shift activity, including worked and dropped shifts.

What benefits are associated with different ratings?

Higher ratings allow you to schedule shifts sooner, giving you better access to more shifts and overtime opportunities (if available).

Lower ratings mean you’ll have fewer options and can’t schedule as far in advance.

Is there a grace period for new workers to build their Reliability Rating?

Yes, all new workers start with a 100 Reliability Rating.

Can my Reliability Rating go down, and why?

Yes, your rating can go down if you schedule shifts but don’t work them.

This includes not showing up without notice (no call, no show) or frequently dropping shifts.

What happens if my shift gets canceled? Will my rating be impacted?

No, if a shift is cancelled your rating will not be impacted. It will not count for or against you.

What if I didn’t clock in? Will that affect my rating?

Yes, not clocking in or letting MyWorkChoice you are at the facility will directly impact your rating. We need to verify you showed up and worked the shift.

If I drop an upcoming shift, when will it affect my Reliability Rating?
When you drop an upcoming shift, it will count toward your Reliability Rating the morning after the shift was originally scheduled.

Example: If you drop Thursday’s shift on Tuesday, your rating will update Friday morning at 4 a.m. EST.

What happens if there's an emergency and I can't work a scheduled shift?

In case of emergencies, drop your shift immediately in the app. Please note dropping a last-minute shift will impact your rating however, contact your Community Director to tell them the situation.

Will not scheduling shifts affect my Reliability Rating?

No, your rating will remain the same even if you choose to not schedule any shifts for a period of time.

How can I improve my Reliability Rating if it's low?

Schedule shifts only when you’re confident you can work them.

If something comes up and you can’t make it, avoid a no-call, no-show by dropping the shift as early as possible to prevent a Shift Restriction. [LINK to shift restriction article]

Since your rating is based on your overall reliability, consistently working your scheduled shifts over time will help raise your rating.

How can I view my Reliability Rating history and progress?

You can view your rating history on the Historical Shifts screen in the MWC App.